As a development partner, it’s likely that you’ve been in touch with several teams at Genetec™, especially with different people from the DAP department. Our goal is to clarify the inter-department responsibilities so that you can get in touch with the right departments.
There are several teams that are fully dedicated to this program:
Partner Success Specialists team
This team oversees DAP administrative tasks such as:
SDK agreement renewals
Solution listings
Part numbers creation
License creations
SDK plans
SDK contracts
They are also responsible for global communication within the DAP and other Genetec product groups.
You can contact the Coordination team by email at DAP@Genetec.com.
DAP Consulting team
This team offers technical assistance and support to development partners during the development of their API & SDK integration. They also provide design consultations, give technical trainings, and more, based on the subscribed support plan.
All questions to the Technical Consulting Team must go through the Genetec Portal.
DAP Certification team
This team validates the API & SDK integrations developed by partners, ensuring compliance with Genetec products in terms of functionality and quality expectations. Integrations are evaluated from an end user perspective by executing a series of customer scenarios to ensure that the solution performs well with the Genetec products it integrates with.
You can contact the Certification team by email at DAPCertification@Genetec.com or visit the DAP Certification section.
The DAP group (Partner Success Specialists + Technical Consulting + Certification team) belongs to a bigger group in Genetec called the DPEG (Development Partner Experience Group).
The DPEG supervises both DAP and Custom Solutions activities, the latter focusing on delivering tailored solutions to Genetec customers.
Examining the role of the DAP certification team within the DAP group
Certification process can happen:
Before deployment into production:
Before completing development, partners must create/update their solution listing and reach out to DAP. This step is essential to get a part number and a certificate file (
.cert). It’s required to put this unique certificate in the integration code, so it can be verified against the production license that contains the required part numbers.This mainly happens when the integration is new and hasn’t been deployed into production.
After deployment into production:
Sometimes, the API & SDK integration is already listed, deployed, and in use by customers. This happens when the development partner has had a long-standing relationship with Genetec or recently joined one of the technical assistance plans (Bronze/Silver/Gold plans).
The DAP certification can be requested from DAP@Genetec.com, if a mutual customer requires your solution to be certified, or if you would like to increase your visibility and get differentiated in the market.
Regardless of the situation, the certification process and team responsibilities of the DAP group remain the same.
Interacting with the Certification team
When you participate in the certification process, you’ll work closely with one of our DAP certification specialists to successfully complete the different phases.
NOTE: The Partners Success Specialists team's role is to initiate the first interaction between the certification team and the development partner. They also ensure that all the necessary administrative tasks mentioned earlier are finished before starting the certification process.
The certification process is split in two phases:
Preparation and coordination
Functional review
Check your eligibility for the certification by contacting the Partners Success Specialists team at DAP@Genetec.com.
If you’re eligible, you’ll be asked to contact the DAP certification team at DAPCertification@Genetec.com or learn more about the program in the DAP Certification section.